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New service helps you to Connect Well in Hull

A new service has been launched in Hull to offer people advice and support and to provide links to community groups, services and activities which can help people to make positive changes that improve their health and wellbeing.

Connect Well Hull is a free, confidential service available to anyone who lives in Hull, or is registered with a Hull GP. Local people will be able to meet with Wellbeing Co-ordinator or Welfare Adviser at a wide range of locations across the city, including GP practices and community venues. Referrals can be made by a GP or other health or social care professional, or individuals can refer themselves online or by telephone. Connect Well Hull is a local service run by Citizens Advice Hull & East Riding in partnership with North Bank Forum.

Lesley Thornley, Chief Executive of Hull & East Riding Citizens Advice Bureau said: “One of the key features of this service is that it’s about your life and your choices. You get to choose what you are working towards and the team will draw upon all of the opportunities and activities available in the city that can help you do that, whether this is about helping you get active and feel better, being more linked in with your local community, or resolving problems on issues such as money, benefits or housing.”

Connect Well Hull is commissioned jointly by NHS Hull Clinical Commissioning Group (CCG) and Hull City Council and supports a Department of Health national initiative called “social prescribing”, which recognises that people’s health and wellbeing is influenced by a range of social, economic and environmental factors. GPs, nurses and other health and social care staff often see people who can be supported by a range of non-clinical services, and a referral into Connect Well Hull will enable people to take greater control of their own health and wellbeing.

Phil Davis, Head of Primary Care at NHS Hull CCG said: “The CCG recognises that not all of people’s issues and problems need a medical response. For example quite often people are lonely after bereavement or need a bit of support to get more physically active. This is where Connect Well Hull can help people to access the help and support that is available within their local community, be it a gardening group, luncheon club or other similar activity. An in-depth conversation with a Wellbeing Co-ordinator can help individuals to determine for themselves what is right for them. Similarly some people’s ill health may be connected to money worries or housing problems and the Welfare Advisers can offer advice and practical support.”

Whilst the citywide rollout of Connect Well Hull is new, a doctor’s practice in Bransholme has been running a social prescribing programme since 2014. Dr Hendow from the practice explained: “Social prescribing has been an incredible advance for my practice; it offers everything I cannot offer in ten minutes. It provides an outlet for those patients who have difficulties in their daily life, whether at home or work, or issues to do with things such as debt, gambling, smoking, drinking and relationships. These are the things that I cannot grab a prescription and say, “here it is for you”. These are things that need more time and effort to find a way forward that they are comfortable with and that is right for them.”

The new Connect Well Hull service will initially be available in 27 locations across the city.
To find out more, or make an appointment to see a Wellbeing Co-ordinator or Welfare Adviser you can call 01482 217670 or visit www.connectwellhull.org.uk

Editor’s Notes

Context and background for Connect Well Hull

The Social Prescribing model fits with the NHS Five Year Forward View (FYFV) vision of delivering new models of care and provides an effective means to do this. The General Practice Forward View (GPFV, NHS England 2016) identifies Social Prescribing as a service model which can help reduce pressure on General Practitioners’ time by providing an alternative support for people with a non-medical need. Similarly, Hull City Council’s plans for adult social care draw upon utilisation of community assets to support people with emerging social care needs.
Improving the health of the poorest fastest by addressing inequalities in health is a key strategic aim for NHS Hull Clinical Commissioning Group (CCG) and is a principle within the Hull Health and Wellbeing Strategy. The role of broader social and economic factors in achieving this is acknowledged and primary care is a key access point for this wider support.

About the service

The Connect Well Hull service is for adults and children aged 16 years and above, registered with an NHS Hull Clinical Commissioning Group GP or resident within the Hull boundary area (regardless of GP status).
The service will aim to maximise the service user’s overall quality of life. This will be done through two key elements of service delivery:
       1. Providing Social Prescribing to support, signpost, and connect people with community groups and activity provision in their local area;
       2. Providing a portfolio of general welfare advice.

GP practices and community locations at which appointments with Wellbeing Co-ordinators and Welfare Advisers can be made include:

Alexandra Healthcare Centre, 61 Alexandra Road, HU5 2NT

Avenues Medical Centre, 149-153 Chanterlands Avenue, Hull HU5 3TJ

Bilton Grange Medical Centre, 2 Diadem Grove, HU9 4AL

Bransholme Health Centre, Goodhart Road, HU7 4DW

Calvert Medical Centre, 110a Calvert Lane, HU4 6BH

Clifton House Medical Centre, 263-265 Beverley Road, HU5 2ST

Elliott Chappell Health Centre, 215 Hessle Road, HU3 4BB

Hastings Medical Centre, 19 Spring Bank W, Hull HU5 5BE

Haxby Burnbrae Surgery, 445 Holderness Road, HU8 8JS

Hull Kingston Rovers, KCOM Craven Park, Preston Road, HU9 5HE

Kingston Health (Hull), Wheeler Street, HU3 5QE

Kingston Medical Centre, 151 Beverley Road, HU3 1TY

Kingswood Health Centre, 10 School Lane, HU7 3JQ

Longhill Health Centre, 162 Shannon Road, HU8 9RW

Marfleet Lane Surgery, 358 Marfleet Lane, HU9 5AD

Marfleet Primary Healthcare Centre, Preston Road, HU9 5HH

Morrill Street Health Centre, Morrill Street, HU9 2LJ

New Hall Surgery, Oakfield Court, Cottingham Road, HU6 8FQ

Newington Health Centre, 2 Plane Street, HU3 6BX

Newland Health Centre, 187 Cottingham Road, HU5 2EG

Oaks Medical Centre, Council Avenue, HU4 6RF

Orchard 2000 Medical Centre, 480 Hall Road, HU6 9BS

Park Health Centre, 700 Holderness Road, HU9 3JA

Riverside Medical Centre, The Octagon, Walker Street, HU3 2RA

Springhead Medical Centre, 376 Willerby Road, HU5 5JT

Sutton Manor Surgery, St Ives Close, Wawne Road, HU7 4PT

The Freedom Centre, 97 Preston Road, HU9 3QB

The Orchard Centre, 210 Orchard Park Road, HU6 9BX

The Wilson Centre, Alfred Gelder Street, HU1 2AG

Wilberforce Health Centre, 6-10 Story Street, HU1 3SA

Wolseley Medical Centre, Londesborough Street, HU3 1DS

Locations will be updated at www.connectwellhull.org.uk on an ongoing basis.

Last reviewed: 25/09/2017

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Citizens Advice Hull and East Riding is a trading name of Hull & East Riding Citizens Advice Bureau Ltd,
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T: 01482 217 670

E: enquiries@connectwellhull.org.uk