Please review and correct the information below.

About

Connect Well Hull is a friendly, free and confidential service for local people who live in Hull or are registered with a Hull GP (doctors’ practice).

We offer advice, support, and choice, including connecting you to services that:

  • Help you get active and feel better
  • Make you feel more linked in with your community
  • Offer support with physical conditions or emotional difficulties
  • Provide the advice you need on issues like money or housing

We can help you work out what’s right for you and how you can access it easily. We understand that everyone is different, so we will work with you to find out what challenges you are facing and what you hope to achieve. We will then advise you directly or support you to access the right group or organisation.

You can book an appointment in the best way for you:

  1. By asking about it at your GP practice – they should be able to book an appointment for you at a location in Hull. Click here to view all locations
  2. By following our online booking process here
  3. By calling our friendly Central Hub team on 01482 217670
  4. By emailing us at enquiries@connectwellhull.org.uk – by emailing us you are giving us your consent to contact you by email, or by telephone if you give a number

We will need to know certain things beforehand to make sure the appointment is right for you. This includes any requirements you might have, for example, if you have a visual impairment or need wheelchair access.

Answers to some questions you may have:

Will I have to pay for the service?

No. If you are 16 or over, live in Hull or are registered with a GP in Hull then the service is free. When we look at what you want help with, we might suggest attending a group or activity in your area. It is possible that there will be a small charge for some services, for example, a sporting activity. Wherever possible we will suggest free or low-cost activities and you do not have to go to anything you are unsure about.

What will I be expected to say/do at the appointment?

You will have the time you need to talk about what’s important to you, or what is troubling you.

During the appointment, we will complete a simple action plan with you and you will get a copy to take away. Actions might be something like ‘get back in touch with old friends’ or something that you have to do for a benefits or housing issue.

Do I need to bring anything with me?

You don’t have to bring anything to see a Wellbeing Co-ordinator, but if you are seeing a Welfare Adviser you may need to bring relevant paperwork with you. For more information about this, click here.

Can I bring someone with me?

Yes. You can bring a friend, family member,   carer or support worker with you. If you need someone to speak on your behalf (sometimes called an advocate) but you don’t know anyone who can help, we will try to find someone to help – please tell us about it before your appointment.

Will you contact me again?

Everyone who is seen by the Connect Well Hull team will be contacted after the appointment. We might need to contact you quite soon afterwards if you had an important deadline, such as needing to telephone someone about your housing situation. If you have decided to start going to a new group or activity, we might contact you after a few weeks to see how you are getting on.

We will also ask you to fill out a short questionnaire that asks what you thought about the service. You don’t have to complete it but it is really helpful for our service if you share your thoughts – even if you didn’t think the service was good.

If at any time you decide you don’t want any further contact from the service then you can tell us.

What if I need another appointment?

You can book another appointment if you need more help. This might be quite soon after your first appointment, or it might be several months later if you need advice or support with something different.

What if I miss my appointment?

We will send you a text reminder or an email reminder, depending on which you prefer. If you miss your appointment we will contact you to see if you want to rebook.

What if I want to cancel my appointment?

You can call the Central Hub on 01482 217670, or email us at enquiries@connectwellhull.org.uk. Or you can click on the link in your confirmation email to view and cancel your appointment.

How will you look after my personal information?

You can read more about how we protect data here.

What if I don’t speak English?

Basic translation is available on this site and leaflets in 12 different languages will be available very soon.  Let us know if you need an interpreter when you book and we can arrange this for your appointment.

Last reviewed: 21/09/2017

Copyright 2017 Citizens Advice Hull & East Riding

Citizens Advice Hull and East Riding is a trading name of Hull & East Riding Citizens Advice Bureau Ltd,
Charity Registration Number 1106453
Company limited by guarantee, Registered in England Number 5141612
Registered Office: The Wilson Centre, Alfred Gelder Street, Hull, HU1 2AG.
Authorised and regulated by the Financial Conduct Authority FRN: 617637.

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Connect Well Hull

T: 01482 217 670

E: enquiries@connectwellhull.org.uk